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Decrease the
transmission speed
1 From the control panel, press or repeatedly until Fax is highlighted.
2 Press .
3 Press
or repeatedly until the Fax Setup submenu is highlighted.
4 Press .
5 Press or repeatedly until the Dialing and Sending submenu is highlighted.
6 Press .
7 Press
or repeatedly until you reach Max Send Speed.
8 Press or to select a lower transmission speed.
9 Press to save.
10 Resend the fax.
11 If the problem persists, repeat step 1 through step 10 to resend the fax at successively
lower transmission speeds.
Note: 2400 bps is the lowest transmission speed.
Notes:
• The lower the transmission speed, the longer it will take your fax to print.
• This solution will reduce the speed for future faxes until you reset the transmission speed.
Caller ID information is not displayed
Caller ID pattern may
not be set correctly
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF).
Depending on the country or region you live in and the telecommunications company you
subscribe to, you may need to switch the pattern in order for the printer to display Caller ID
information. For more information, see “Using Caller ID” on page 131.
Jams and misfeeds troubleshooting
• “Paper jam in the printer” on page 166
• “Paper jam in the Automatic Document Feeder (ADF)” on page 167
• “Paper jam in the duplex unit” on page 168
• “Paper jam in Tray 1 or optional Tray 2” on page 169
• “Paper or specialty media misfeeds” on page 172
• “Printer does not feed paper, envelopes, or specialty media” on page 173
• “Banner paper jams” on page 173
Paper jam in the printer
Remove the jam To eject the paper:
1 Press and hold .
2 Remove the paper from the paper exit tray.
166