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10 • Troubleshooting
10-6 SV60861 Rev. F
Envelope Feeding Problems
Description Possible Causes Solution
More than one enve-
lope is feeding.
Too many envelopes are on the
fee
d deck; envelopes are not
stacked properly on the feed deck.
• Remove some of the envelope and test
with a smaller stack.
• Slant the envelopes slightly
to the left (shin-
gled).
• Put thinner envelopes on top of thicker
en
velopes in feeder.
Envelopes are too thick/thin for
feeder
adjustment, or thickness
adjustment knob is set improperly.
OR
Thickness adjustment knob is set
too wide
.
Adjust
the thickness adjustment k
nob to corre-
spond to the envelope thickness.
• For thicker pieces of mail (3/8” to 5/8”), or
ma
il containing several inserts, use the
thick mail setting. For most mail under 3/8",
use the normal mail settings.
• For large stacks of thin
mail, such as
single
inserts or post cards, the thin mail setting
may be needed for better performance. .
Backstop is too close and is forc-
ing mail into the feeder.
Readjust backstop and restack mail.
Normal Mail Setting
Thick Mail
Setting
Thin Mail
Setting