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10 • Troubleshooting
10-14 SV60861 Rev. F
Printing Problems
Description Possible Causes Solution
No postage is print-
ing.
The Postage Mode is set to Seal
Only.
From the IntelliLink® Control Center, press the
Mode key and select the appropriate postage
mode option displayed on the screen.
Refer to the Se
le
cting the Postage Mode sec-
tion in Chapter 4 in this guide.
Po
stal Inspection is required. Your
mailing system performs an
auto-
matic postal inspection every time
yo
u do a refill. If you have not
done a refill in the last 120 days,
you will not be able to print post-
age.
Add postage. If you do not need to add postage
at this
t
ime, simply log onto the Pitney Bowes
Data Center and check for updates. The sys-
tem will automatically perform a
meter inspec-
tio
n.
Your postal rate or special service
re
quir
es a ZIP Code or Zone.
Enter the ZIP Code or Zone. Refer to the Enter-
ing ZIP Codes and Zones section in Chapter 4
in this guide.
Meter imprint is
out
of a
lignment.
Envelope is skewing on the feed
deck.
• Check for objects in the mail path.
• Adjust the thickness adjustment knob to
corr
espond to the envelope thickness. For
thicker pieces of mail (3/8” to 5/8”), or mail
containing several inserts, use the thick
mail setting. For mail containing only single
inserts, or for postcards, use the normal
mail setting.
• Adjust the side guide, if
this option is
installed.
Normal Mail Setting
Thick Mail
Setting
Thin Mail
Setting