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10 • Troubleshooting
10-16 SV60861 Rev. F
Postage Refill Problems
Description Possible Causes Solution
Refill operation fails
when IntelliLink®
Control Center is on
or off the mailing
system
Phone line is not connected to an
ana
log line or is loose.
Reconnect the phone line to the back of the
IntelliLink® Control Center.
Phone cord is damaged. Check phone cord for damage (cuts or crimps)
and r
eplace if necessary.
Problem with the phone line. Test the main phone outlet and repair if neces-
sary.
You are using the wrong Postage
By
Phone® Meter Payment Sys-
tem telephone number.
Contact the Help Desk for correct number.
Refer to the Pitney Bowes Contact Information
List in this guide for the phone number of the
Help Desk. The Help Desk may also provide
you with a local number to use for Postage By
Phone® System.
To change the Postage By Phone® System
num
ber
, refer to Phone/Network Set Up: PB
Phone # section in Chapter 5
of this guide.
Refill amount exceeds the funds
in your
account.
Check your account balance. Refer to the sec-
tion Checking Your Postage By Phone® Meter
Pa
yment System Account in Chapter 6 of this
guide.
Internal problem with the
IntelliLink® Control Center.
Contact the Help Desk for correct number.
Refe
r to the Pitney Bowes Contact Information
List in this guide for the phone number of the
Help Desk.