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10 • Troubleshooting
10-12 SV60861 Rev. F
IntelliLink® Control Center Problems
Description Possible Causes Solution
IntelliLink® Control
Cent
er does not
respond when
removed from sys-
tem.
No power is going to IntelliLink®
Co
ntrol Center.
• Make sure the AC adapter is plugged into
the back of the control center.
• Test the outlet to make sure it has power.
If the problem persists, call the Help Desk.
Re
fe
r to the Pitney Bowes Contact Information
List in this guide.
Unable to access
disp
lay, or keyboard
does not respond.
The system is currently in the
maintenance mode.
Allow system to complete maintenance opera-
tion.
Display is hard to
read
.
Adjust the display contrast. Adjust the display contrast; refer to Adjusting
the Display Contrast section in Chapter 5.
Blank screen. IntelliLink® Control Center is not
lock
ed into place properly.
Remove the IntelliLink® Control Center and
reposition it.
1. Slide release lever forward to release
IntelliLink® Control Center.
2. Slide IntelliLink® Control
Center back
into
place until you hear it click.
Cannot set postage
am
ount.
Postage amount entered at the
IntelliLink® Control Center equals
or exceeds the high value warning
limit. A high value warning dis-
plays.
• Press Enter
to accept the high value, OR
• Enter lower postage amount.
Mailing system did not recognize
IntelliLink
®
Control Center when
turned on.
Turn the mailing system off. Wait 30 seconds
and turn it on again to re-initialize the
IntelliLink® Control Center.
The IntelliLink® Control Center is
locked
due to required inspection.
Do a zero-value refill to fulfill inspection require-
ments.
Insufficient funds. Download funds from the Postage By Phone®
Meter Payment System. See Cha
pter 6, Adding
Postage.
IntelliLink® Control Center or
mailing system is
not functioning
properly.
Call for service.
Modem refill fails
with Intellilink® Con-
trol Center on or off
mailing sys
tem.
W
rong Postage By Phone® Meter
Pa
ymen
t System telephone num-
ber entered in set up.
To enter correct telephone number:
1. Press Setup key.
2. Select Phone Setup.
3. Select Refi
ll Phone Number.
4. Enter correct number: 1.80
0.590.4857.
Refill amount exceeds the funds
in the accoun
t.
1. Press the Funds key to obtain a balance of
your account
2. Select Get Postage
By Phone Balance.