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10 • Troubleshooting
10-8 SV60861 Rev. F
Tape Feeding Problems
Description Possible Causes Solution
Tape jamming in the
cutter.
T
ape pieces or paper slivers are
blocking the knife path.
Clear pieces from the knife path. If problem
continues, call for service.
Tape is catching on moistening
brush.
Re
move tape brush and reset in its holder to an
appropriate lenght.
Tape jamming. Pressure sensitive tape only:
Adhe
sive is extending beyond
tape backing.
When loading pressure sensitive tape, be sure
entire tape edge at feed roller is covered with
protective backing.
Leading edge of tape roll is torn or
folded
under the tape roller.
Remove tape from under roller. Cut tape for
straight edge. Reinsert tape leading edge under
roller and ensure it is not crimped or folded.
Jam is on tape roller. Remove tape from roller, clear materials from
roller p
ath and reinsert tape.
Tape track is dirty or clogged.
Adhe
sive is on track.
Call the Help Desk for help clearing the tape
track. Refer to the Pitney Bowes Contact Infor-
mation List in the guide
for more information.
To adjust brush, move
to the left.