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Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000
5-8 www.polycom.com/videodocumentation
To configure Global Management contact information:
1. Go to System Info > Admin Setup > LAN/H.323 > Global Management >
Info 1.
2. Configure these settings:
Setting Description
Contact Person
Contact Number
Contact Email
Contact Fax
Tech Support
City
State/Province
Country
Lets you enter information about the GMS Administrator
users can contact when they need help.
The Tech Support number is displayed in the response
users get when the submit a message to the
Administrator. All other fields are informational.
To request help from the GMS Administrator:
1. Press Help and select Technical Support.
2. Enter your telephone number and select Yes to send
the message.
The system confirms that the message has been
submitted, along with a number that you can call for
help.
3. A flag appears on the GMS console to notify the
Administrator that a message has arrived.
4. GMS sends you a message when the Administrator
views the message.