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Chapter 7 - Diagnostics and General Troubleshooting
© Polycom, Inc. 7-13
The system does not
respond to the
remote control.
All No batteries in the remote
control.
Install batteries in the remote control.
The batteries are installed
incorrectly in the remote
control.
Insert the batteries in the correct +/-
position.
The infrared sensor is not
receiving signals from the
remote control.
Make sure you are pointing the remote
control at an infrared sensor. These are
present on the front of the VS4000 and
on the front of the PowerCam camera.
You may also have an external infrared
sensor installed.
Make sure the transparent protective
strips have been removed from the
infrared sensors.
If you are using an external infrared
sensor, check the connections between
the rear panel, cable adapter, and
cable.
The external infrared sensor is
not operating properly.
Check the connections between the
rear panel, cable adapter, and infrared
sensor cable.
The room lights operate in the
38 Khz range and interfere
with the remote control
signals.
Turn off the lights in the room and try
the remote control again.
Symptom System Cause Solution