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Chapter 7 - Diagnostics and General Troubleshooting
© Polycom, Inc. 7-7
Reset and Restart
Operation At the system In the ViewStation web interface
Reset System
• Cycles power to the system.
• Allows you to keep your system
settings (such as system name
and network configuration) or
restore factory settings.
• Allows you to keep or delete the
Address Book stored on the
system.
1. On the Diagnostics screen,
select Reset System.
2. Enter the system’s serial number.
3. If you wish to restore the original
factory settings, select Delete
System Settings.
This deletes the Administrator’s
password, CDR, and CDR
archive along with the other
system settings. You may wish to
download the CDR and CDR
archive before you reset the
system. See Call Detail Report
(CDR) Archives on page 6-7.
If you delete system settings, the
setup wizard will lead you through
the initial configuration after the
system restarts.
4. If you wish to remove the Address
Book, select Delete Address
Book Entries.
This only deletes the system’s
local Address Book. System
reset does not affect the Global
Directory.
5. Select Reset System.
Not available
Restart System
Cycles power to the system.
Use the power switch on the
system’s back panel.
1. On the Diagnostics screen,
select Restart System.
2. Click Restart.