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PRIMERGY RX300 S2 User’s Guide
9
Operation and Maintenance
9.9 Maintenance Service
This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact the seller or an office listed in the "Contact Information" of the "Start Guide".
9.9.1 Maintenance Service
■ Non-durable Components
Depending on the environment and usage of the customer, non-durable components of the server may
need to be replaced during the maintenance support period.
Customers who have signed up to hardware maintenance contact will be provided with replacement
parts free of charge and will have higher priority for replacement. Customers not signed up to hardware
maintenance contact will be charged for operation cost (including the maintenance parts) separately.
Replacing non-durable components
To ensure stable operation of the server system, it is recommended that a maintenance service
agreement be purchased.
Lifetime of non-durable components
The lifetime of such components is calculated based on appropriate usage environments.
Although the guaranteed range for operation is set between 10 and 35°C, the lifetime is assumed at a
constant average temperature of 25°C.
Types of non-durable components
9.9.2 Contacting Maintenance Support
For "Contact Information", refer to "Start Guide". Before contacting maintenance support, check the
following.
• Model name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility, WebBIOS settings)
•OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date/time of occurrence
table: Non-durable Component List
Component Description
RAID card battery Regardless of the time the power was turned on and off, the lifetime is
3yrs.