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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures
Satellite Pro M10 Series Maintenance Manual (960-431) 2-3
2.2 Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to
execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the password.
If the user has forgotten the system password, perform the following procedure at the
appropriate step in the flowchart in Figure 2-1:
Connect the printer port wraparound board (F31PRT), then turn the POWER switch on.
The computer will override the password function by erasing the current password.
Verify with the customer that TOSHIBA Windows XP is installed on the hard disk.
Operating systems that were not preinstalled by TOSHIBA can cause the computer to
malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the floppy disk drive is empty.