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Appendix
201
Virtual Media
Web Browser
Problem Resolution
Virtual Media doesn’t
work.
The remote server’s mainboard does not support USB. If
there is a newer firmware and BIOS version for the remote
server’s mainboard – one that supports USB – get it from
the manufacturer and upgrade the server’s mainboard
firmware and BIOS.
There is no Virtual Media
icon on my Control
Panel.
1. Virtual Media only supports the KA7175 and KA7176
KVM Adapter Cables.
2. You must be have Administrator privileges on your client
computer. (This is a Windows limitation.)
I can’t boot my remote
server from my Virtual
Media drive.
Your remote server’s BIOS doesn’t support booting from a
USB drive. Get the latest firmware and BIOS version for
your mainboard from the manufacturer and upgrade your
mainboard BIOS.
If I connect a USB floppy
drive to a remote server,
it can boot the remote
server. But, if I map it to
the remote server as a
Virtual Media drive, it
cannot boot the remote
server.
USB floppy drives have two types of format: UFI and CBI.
Both can be used for OS level virtual media functions, but
currently only UFI is supported for BIOS level (such as
boot) functions.
I cannot mount Folder as
a Virtual Media device.
If the actual Folder is formatted with the FAT16 file system,
it cannot be mounted if its size exceeds 2GB.
Problem Resolution
After upgrading the
firmware, after logging in
with my web browser, the
switch appears to still be
using the old firmware
version.
The switch is using the new firmware version but the
browser is displaying a page that is stored in its cache.
Simply log out and clear your browser’s cache.
IE: Tools → Internet Options → Temporary Internet
Files
→ Delete Files
Firefox: Tools → Clear Private Data
Firefox only opens the
Java Applet Viewer. It
doesn’t open the
WinClient ActiveX
Viewer.
The WinClient ActiveX Viewer requires ActiveX. Since
Firefox doesn’t support ActiveX only the Java Applet Viewer
is available.
kn2124v-4132.book Page 201 Tuesday, January 12, 2010 5:08 PM