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RemedyPossible causeProblem
Make sure that the Master Power
switch on the rear panel is ON.
The Master Power switch is not
ON.
Media server
does not start
Makesurepower supplyis connec-
ted to a valid power source.
The power supply is not connec-
ted to a valid power source.
Check motherboardfor anypower
indication or errors.
Make sure that the EATX12V con-
nector is firmly seated.
EATX12V connector is loose or
disconnected from the mother-
board.
When handling power connec-
tions, remember to always follow
safety procedures. See Caution.
If EATX12V is not connected, the
system may repeatedly start and
stop, start and stop.
Be sure to use suppliedactive and
passive adapters in proper order.
The DisplayPort-to-DVI adapter
may be incorrect.
No videooutput
See the notes to Table 2.1 in the
Box content (p.26) section of this
user guide.
Makesure cableis seated correctly
and the thumbscrews are tight.
The video cable may not be prop-
erly connected.
Enable the displayin the Windows
screen setting.
The display has not been enabled
by Windows.
Remove thepreviously usedEDID
and verify that you can see the
The EDID does not match the at-
tached display.
Windows desktop. (See EDID
management (p.81).)
Operating ambient temperature
must be higher than 0°C (32°F)
The operating temperature is too
high.
Images unstable
or showing bad
performance
and lower than 40°C (104°F).
Leave sufficient front and rear
clearance to ensure that airflow
through the chassis is not restric-
ted.
Be sure to encode content with X-
Agora Media Encoder.
The content is not properly en-
coded or has too many layers.
Content is not properly encoded,
or it has too many layers.
Barco Pn: 6060032090
Appendix F: Trouble shootingBarco Media Server XHD-Series User Guide