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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother Fax-Back System.
USA: 1-800-521-2846
From within Canada: 1-800-681-9838
ERROR MESSAGES
ERROR MESSAGE
CAUSE ACTION
CHECK CASSETTE MFC cassette cover is open or MFC
cassette is not installed properly.
Close cassette cover or install cassette
properly.
CHECK PAPER MFC is out of paper. Add paper.
CHECK SCAN LOCK The scanner lock is locked. Release the scanner lock lever and press
Stop. If you see MACHINE ERROR AF
(or AE), stop operation and call Customer
Service for assistance:
USA: 1-800-284-4329
From within Canada: 1-800-853-6660
From within Montreal: 1-514-685-6464
COMM. ERROR Poor phone line quality caused
communication error.
Try the call again. If problem continues,
call Telephone Company to check your
phone line.
CONNECTION FAIL You tried to poll a fax machine that is not in
Polled Waiting mode.
Verify the other party’s polling setup.
COVER OPEN Scanner cover is not closed completely. Press the Scanner Cover Release Button
and lift the scanner cover, then close it.
DISCONNECTED The other party or other party’s fax
machine terminated the call.
Try to transmit or receive again.
DOCUMENT JAM Documents were not inserted or fed
properly, or document scanned from ADF
was longer than about 40 inches (90cm).
See page 23-4.
INK EMPTY One or more of the ink cartridges is out of
ink.
Replace the ink cartridges. See p. 23-16.
MACHINE ERROR
XX
MFC has a mechanical problem. Call Brother Customer Service.
USA: 1-800-284-4329
From within Canada: 1-800-853-6660
From within Montreal: 1-514-685-6464
MEDIA ERROR You inserted a media card that is either bad
or not formatted, or there is a problem with
the media drive.
Remove the media card. See page 12-9.
MEMORY FULL The data is too large for the MFC’s
memory.
See page 10-2, 12-8.
NEAR EMPTY One or more of the ink cartridges is running
out of ink.
Order a new ink cartridge. See p. ii.
NO RESPONSE/
BUSY
The number you dialed does not answer or
is busy.
Verify the number and try again.