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BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(For USA Only)
This warranty gives you certain rights
and you may also have other rights that
may vary from state to state.
This warranty is given only to the first
end-use purchaser of the
accompanying product (referred to in
this warranty as “this Product”).
What is covered:
Brother warrants to
you for the Warranty Period that there
are no defects in the materials,
workmanship or Year 2000 compliance
of this Product. The “Warranty Period”
is 1 year from the date you purchased
this product. The “Warranty Period” for
consumable items, such as Ink
Cartridges, Print Heads, etc. is 90 days
from the date of purchase, or the rated
life of the Consumable item, whichever
is shorter.
What is NOT covered:
This warranty is
VOID -- that is, this Product has no
warranty -- if: (1) you did not purchase
this Product from an authorized Brother
reseller within the United States, (2) this
Product has been serviced, modified or
tampered with by anyone other than an
Authorized Service Representative of
Brother, (3) the serial number has been
modified, defaced or removed from this
Product, (4) this Product has been
abused or damaged, (5) non Brother
®
-
brand or non Brother approved parts,
supplies, power supplies or other
accessories have been used with this
Product, or (6) this Product has been
transported without the proper
preparation and packaging.
What to do if you think your Product
is defective:
Call our Customer Service Hotline at 1-
800-284-4329, or if you suspect a
defect in materials or workmanship in
this Product, you can report it to a
Brother Authorized Service Center.
During the Warranty Period, supply
Brother’s representative with a copy of
your dated bill of sale showing that this
Product was purchased within the
United States. For the name of your
Brother Authorized Service Center, call
1-800-521-2846. After contacting the
Brother Authorized Service Center, you
may be required to deliver or send the
Product properly packaged, freight
prepaid, to the Authorized Service
Center together with a photocopy of
your bill of sale.
What Brother will do:
Brother (or its
Authorized Service Center) will
evaluate your report of a possible
defect to determine whether a defect
exists, and if it does exist, Brother (or its
Authorized Service Center) will repair or
(at Brother’s option) replace the
Product with a product that performs
the same functions and performs as
well as the original Product. Brother
reserves the right to supply refurbished
or remanufactured replacement parts
provided that the replacement parts
conform to the manufacturer’s
specifications for new products. The
repaired or replacement product will be
returned to you at no cost.
Exchange Service:
When an exchange is authorized,
Brother will exchange your non-working
product with a refurbished or
remanufactured product that conforms
to the manufacturer’s specifications for
new products. The refurbished or
remanufactured Product you receive
will be covered by the balance of the
limited warranty period remaining on
the original Product, plus an additional
thirty (30) days. You will keep the
replacement Product that is sent to you
and must return (or be billed up to the
cost of a new product) your original
non- working product, which shall
become the property of Brother. You
must call Brother Customer Service and
if the representative cannot correct the
product’s malfunction over the
telephone and you elect the exchange
service, you must provide information
pertaining to this Product and you must
also provide a valid major credit card
number. Your credit card will be
charged up to the cost of a new Product
if: (i) you do not return your original
Product to Brother within five (5)
business days; (ii) the malfunctions of
your original Product are not covered by
the limited warranty; (iii) the proper
packaging instructions are not followed
and has caused damage to the product;