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Responding to Error Messages
5-21
Troubleshooting
5
Responding to Error Messages
If printing is disabled during a print job for some reason, the Status Window will
open and display an error message. Error messages identify problems that must be
corrected before printing can continue. When any of these messages appear on the
Status Window, follow one of the remedies listed to respond to the message.
Add Paper
Cause The printer is out of paper.
Remedy Add paper to the tray. When you add paper, the Status Window displays
<Printer Ready> automatically.
Change paper to...
Cause The paper in the printer and the specified paper are not the same size.
Remedy Replace the paper so that it matches the specified paper size, or use the
[Resume Job] menu option in the Status Window to start printing on the paper
in the printer.
Check Printer/Cable
Cause Your computer and printer are not communicating. The printer power shuts off,
or the cable is disconnected.
Remedy Connect the printer cable or power cord securely.
Check Toner Cartridge
Cause There is not toner cartridge in the printer.
Remedy Install the toner cartridge. For detailed information, see the Getting Started
Guide.