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Chapter 14
Troubleshooting
14-1
Part Number: 228988-001 File Name: CH14.DOC
Writer: Dianne Fielden Saved Date: 02/20/96 11:55 AM 12:43 PM
Troubleshooting
This chapter provides information on how to identify and correct
some common hardware, memory, and software problems. It also
explains several types of common messages that can be
displayed on the screen. Troubleshooting information is provided
on the following pages for:
■
Battery
■
PC Cards
■
Diskettes/Diskette drive
■
Pointing Device
■
Hard Drive
■
Power
■
Hardware Installation
■
Printer
■
Keyboard/Numeric Keypad
■
Screen
■
Memory
■
Software applications
■
Monitor
■
Sound problems
Checklist
If you encounter some minor problem with your computer or
software application, go through the following checklist for pos-
sible solutions before running the diagnostic utilities:
■
Is the computer connected to an external power source, or
does it have a fully charged battery pack installed?
■
Is the computer turned on and the power/suspend indicator
light on?
■
Are all cables connected properly and securely?
■
Have you installed printer drivers for each application?
■
Did the diskette drive contain a non-bootable diskette when
you turned on the computer?
If correcting the items on this checklist does not solve the
problem, you may wish to run the Computer Checkup utility.
Refer to Chapter 13, Diagnostics, for more information.