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14-14
Troubleshooting
Part Number: 228988-001 File Name: CH14.DOC
Writer: Dianne Fielden Saved Date: 02/20/96 11:55 AM 12:43 PM
Solving Printer Problems
Some common causes and solutions for printer problems are
listed in the following table.
Printer Problems and Solutions
Problem Possible Cause Solution
Printer won't
turn on.
The cables may not be
connected properly, or the
printer is unplugged.
Ensure that the cables are
properly connected and that
the AC Adapter is connected
to the electrical outlet.
Printer won't print. Printing device is not
selected.
Select the printer in Windows
Printer Setup.
Printer is not turned on. Turn on the printer.
Printer is not online. Set the printer to online.
Printer driver for your
application is not installed.
Double-click the Printers icon
on the Control Panel on the
Start menu. Double-click Add
Printer and follow the
instructions on the screen.
Printer that is set up for a
network is not connected
to the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Printer is offline. Paper tray is empty. Fill the paper tray with paper.
Set the printer to online.
Printer prints
garbled
information.
Correct printer driver is
not installed.
Double-click the Printers icon
on the Control Panel on the
Start menu. Follow the
instructions on the screen.
Cable is not connected
properly.
Ensure that the printer cable
is connected properly to the
computer or Mobile CD
Expansion Unit (MCD).
If you experience problems printing, run a printer self-test. Refer
to the documentation provided with your printer for instructions.
If the self-test fails, it is a printer-specific problem. The printing
section of your application software documentation may also be
helpful.