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Problems and Solutions
If you’re having problems, this section answers some of the most common questions.
For additional software troubleshooting tips, see your electronic EPSON Expression
1640XL Online Reference Guide.
Setup Problems
Your system doesn’t recognize the
scanner . . .
■ Check your cable connections. If
your cable is securely connected to
both the scanner and computer,
try another cable. If you have a
USB connection, use an EPSON
USB cable. If you have a SCSI
connection, try using a high
quality, shielded SCSI cable, and
be sure to restart your computer
after you change the cable.
■ The USB connection only
supports a Macintosh, Windows
98 or Windows 2000 system.
Windows 2000 or Windows 98
must be preinstalled on your
system, not upgraded. There is no
USB support for Windows 95 or
Windows NT.
■ Make sure your scanner is on.
If you opened your host
application before you turned on
the scanner, close your application
and reopen it. If that doesn’t
work, restart your system.
■ If your scanner is connected to a
USB hub, try connecting it
directly to the computer’s USB
port.
■ Check the Plug and Play option
for your computer; it should be
active (Windows 95, 98 and 2000
only).
■ If you have a SCSI connection,
turn off both your scanner and
computer. Then turn on your
scanner before you turn on the
computer.
■ If you have a SCSI connection,
make sure your SCSI board is
installed correctly.
■ If the SCSI board is found,
but not the scanner, check
the SCSI terminator and ID.
Make sure the SCSI ID doesn’t
conflict with another SCSI device.
■ If you’ve replaced your SCSI
board or changed the SCSI ID,
you may need to uninstall and
reinstall your scanner software. See
the instructions beginning on
page 141.