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Troubleshooting 371
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The Ready light is on but nothing prints
The optional product is not available
The printer is offline. Press the N Start/Stop button once to switch
the printer to ready status.
Cause What to do
Your computer may not be properly
connected to the printer.
Perform the procedure illustrated in the
Setup Guide.
The interface cable may not be
plugged in securely.
Check both ends of the interface cable
between the printer and the computer. If
you are using the parallel interface, be
sure to secure the connector using the
wire retaining clips.
You may not be using the correct
interface cable.
If you are using the parallel interface,
make sure that the cable is a
double-shielded, twisted-pair interface
cable no more than six feet in length.
If you are using the USB interface, use a
Revision 2.0 cable.
Some error may have occurred. Check the LCD panel to see if an error
message appears.
The printer port is not set correctly in
the printer driver.
Make sure that the printer port is set
correctly in the printer driver.
Your application software is not
properly set up for your printer.
Make sure that the printer is selected in
your application software.
Your computer system’s memory is
too small to handle the volume of
data in your document.
Try reducing the image resolution of your
document in the application software, or
install more memory in your computer if
you can.
Cause What to do