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380 Troubleshooting
Completely blank pages are output
The printed image is light or faint
Cause What to do
The printer may have loaded more
than one sheet at a time.
Remove the paper stack and fan it. Tap it
on a flat surface to even the edges, then
reload the paper.
There may be no toner left in the
toner cartridge.
If the message on the LCD panel or in
EPSON Status Monitor 3 indicates that the
amount of toner is low, replace the toner
cartridge. See "Toner Cartridge" on page
315.
The problem may be with your
application or interface cable.
Print out a status sheet. See "Printing a
Status Sheet" on page 281. If a blank page
is ejected, the problem may be with the
printer. Turn off the printer and contact
your dealer.
The Paper Size setting may be
incorrect.
Make sure the correct paper size is set in
the Tray Menu on the control panel.
There may be a problem with the
photoconductor unit.
Replace the photoconductor unit. See
"Photoconductor Unit" on page 319.
MP Tray Size setting may be
incorrect.
When loading paper for which the size is
not specified with Auto setting, specify
the correct paper size on the MP Tray Size
setting in the Tray Menu on the control
panel.
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or
damp environment.