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Common causes of paper jams
The following table lists common causes of paper jams and
suggested solutions for resolving them.
Cause Solution
Print media does not meet HP-
recommended media specifications.
Use only media that meets HP
specifications. See Supported media
weights and sizes.
A supply item is installed incorrectly,
causing repeated jams.
Verify that all print cartridges, the
transfer unit, and the fuser are
correctly installed.
You are reloading paper that has
already passed through a printer or
copier.
Do not use media that has been
previously printed on or copied.
An input tray is loaded incorrectly. Remove any excess media from the
input tray. Press media down in the
input tray so it fits below the tabs, and
within the media width guides. See
Configuring input trays
.
Print media is skewed. Input tray guides are not adjusted
correctly. Adjust input tray guides so
they hold media firmly in place
without bending it. If media heavier
than 105 g/m
2
(28 lb) is loaded into
Tray 2 or Tray 3, the media might
skew.
Print media is binding or sticking
together.
Remove media, flex it, rotate it 180
degrees, or flip it over. Reload media
into the input tray. Do not fan media.
Print media is removed before it
settles into the output bin.
Reset the printer. Wait until the page
completely settles in the output bin
before removing it.
When duplexing, the print media is
removed before the second side of
the document is printed.
Reset the printer and print the
document again. Wait until the page
completely settles in the output bin
before removing it.
Print media is in poor condition. Replace the print media.
Print media is not picked up by the
internal rollers from Tray 2 or Tray 3.
Remove the top sheet of media. If the
media is heavier than 105 g/m
2
(28
lb), it may not be picked from the tray.
Print media has rough or jagged
edges.
Replace the media.
Print media is perforated or
embossed.
This media does not separate easily.
You might need to feed single sheets
from Tray 1.