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ENWW 181
Color printing problems
Note For more information about color quality problems see Print quality
troubleshooting.
Printing black instead of color
Cause Solution
Color mode is not selected in the software
application or printer driver.
Select color mode instead of grayscale or
monochrome mode in the software application
or printer driver, see Printer information pages
to learn how to print a configuration page.
The correct printer driver is not selected in
your software application.
Select the correct printer driver.
No color appears on the configuration page. Consult your service representative.
Incorrect shade
Cause Solution
The sealing tape has not been removed from
the print cartridge.
Remove the sealing tape from the print
cartridge for the color that is missing. See
Changing print cartridges
.
The media does not meet the specifications for
this printer.
See the HP LaserJet Printer Family Paper
Specification Guide.
Go to http://www.hp.com/ support/lj4600
for
HP LaserJet Family Paper Specification Guide
ordering information. When you connect,
select Manuals.
You are operating the printer in excessively
humid conditions.
Verify that the printer’s environment is within
humidity specifications. See Operating
environment specifications.
Missing color
Cause Solution
Defective HP print cartridge Replace the cartridge.
A non-HP cartridge might be installed. Ensure that you are using a genuine HP print
cartridge.