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Printer Ignores Font, Format, or Tray/Bin Selection
Situation Solution
Printer prints some
wrong fonts or
formats.
1. The font is not present in the printer and must be downloaded by
your software application or the proper font SIMM must be
installed. Check your software program to ensure the correct
printer driver has been installed and configured. To verify that the
font or format you want is available, print a font list (see Chapter 4).
2. Your software selected a substitute font for one that is not available
in the printer. (See your software application manual for more
information on font selection.)
Printer draws media
from the wrong
paper source.
1. Be sure your software application is selecting the correct size of
media.
2. Ensure that the driver for your software application is correctly
installed, configured, and capable of requesting desired size and
type of media.
3. The size of paper you are requesting is not in the tray you have
selected. The printer draws paper from the next default tray with
the correct size. Put the correct size paper in the tray and make
sure it is adjusted correctly.Check Tray Menu for correct type and
size (for Tray 1). For Trays 2–4 look at the size loaded and correct
as needed. Ensure that the tray is loaded with enough paper to
complete the print job.
4. If you selected the 2000-Sheet Input Tray (Tray 4) and did not turn
the printer off when installing it, the printer does not recognize it
and draws paper from the next default paper size source. (Switch
the printer OFF, then back ON, and the printer will recognize Tray
4.)
Printer prints in
wrong personality
(for example, a text
listing of PostScript
commands prints
instead of your
document).
1. Ensure that the printer personality (such as PostScript) is installed
in the printer (see Chapter 4).
2. If your software application allows you to set personality, ensure
that it is set for the correct one. If your software application does
not allow you to select personality, set the PERSONALITY item in the
CONFIGURATION MENU to the correct personality (see Chapter 4).
3. Check PERSONALITY= setting to see if it is set to POSTSCRIPT or
PCL. If it is set to PCL,changeitto AUTO. If it is set to AUTO, set it to
POSTSCRIPT for this print job only. When the job has printed, return
the setting to AUTO.
Control panel
settings, such as
resolution or
orientation, do not
work or are ignored.
Software commands override control panel settings. (See Chapter 4 for
information about how your software works with control panel settings.)
7-14 Maintenance and Troubleshooting EN