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15
Troubleshooting
15-8 Scanner Mode
IP Scanner
Network FAX (Gateway TX)
Error
Code
Cause Remedy
Page
referen
ce
EAXXXX Image Receiver did not start up. Start up Image Receiver. p. 10-1
Data from another scanner is
being received.
Try sending again after the
reception is finished.
-
The IP address specified by the
sender is incorrect.
The sender should specify the
correct IP address.
-
The IP address of the sender is
not specified correctly with
settings from Image Receiver.
Erase the IP address specified in
Image Receiver, and then quit
and restart Image Receiver.
p. 10-1
Image Receiver is not operating
correctly.
Restart the computer.
Re-install IP Scanner.
Check the TCP/IP settings on the
computer.
p. 3-29
The LAN cable is not connected. Check that the LAN cable is
correctly connected.
p. 2-12
The network settings on the
computer are not specified
correctly.
Check the TCP/IP settings on the
computer.
-
The network load on the sender's
computer is too high.
Check that large e-mail
messages are not being sent
from the sender’s computer and
that large files are not being
downloaded from the Web.
-
Too much data is being sent. If a high scanning resolution has
been specified, reduce the pages
and scan again.
-
Error
Code
Cause Remedy
Page
referen
ce
E53XXX Since the recipient specified for
gateway transmission is incorrect,
transmission is not possible.
Check with the sender. -
E65XXX An attempt was made to send
data that cannot be sent through
a gateway transmission.
An attempt was made to send an
e-mail message with a file
attachment in a format other than
TIFF-F or with text where one
line exceeds 1000 characters.
Check with the sender. -
EBXXXX Data sent through a gateway
transmission cannot be received.
Check that the mail server can
transmit and that the network
settings are correct.
p. 3-3