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15
Troubleshooting
15-16 Scanner Mode
Even though
the button on
the device has
been erased,
the icon that
indicates that
transmission
can be
performed has
changed to an
icon for
programming
a scanner
button.
Delete the scanner button
from the device. Otherwise,
turn the copier off, then on
again.
Click the [Delete Scanner Key]
button.
p. 10-3
Even though
the [Check
now] button
was clicked,
nothing
happened.
No file was received. Scan the document again. -
Image files
cannot be
opened.
The file is not an image file
received from the device.
Use a viewer compatible with
TIFF and PDF files.
-
The image file
is not
displayed
correctly.
Display the image in the
viewer at a reduced size.
View the image at a zoom
ratio of 100%.
-
The received data is
unusable.
Scan the document again. p. 10-24
IP Scanner
cannot be
started up.
TCP/IP is not ready. Open Network and Dial-up
Connections in Windows, add
the Microsoft TCP/IP protocol,
and then restart the computer.
-
IP Scanner is already started
up.
Multiple copies of the
application cannot run at the
same time.
-
Image
Receiver
cannot start
up.
TCP/IP is not ready. Open Network and Dial-up
Connections in Windows, add
the Microsoft TCP/IP protocol,
and then restart the computer.
-
The message
“Number of
Scanner keys
reached
maximum”
appears.
Since Image Receiver was
started up during the previous
uninstallation, then reinstalled
without restarting the
computer, Image Receiver
may have been deleted after
restart.
Delete any unnecessary
buttons.
p. 10-24
The message
“Scanner key
name has
invalid
character”
appears.
Characters other than the
standard characters cannot be
used in button names.
Specify a button name that
contains only the standard
characters.
-
Problem Cause Remedy
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