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Troubleshooting
15
Scanner Mode 15-9
15.3 Troubleshooting
Remedies for several possible problems are described below.
Internet fax transmissions/Scan to E-mail transmissions
Problem Cause Remedy
Page
referen
ce
Transmission
is not possible.
The connections are incorrect. Check the LED indicator on
the hub and check the
connections.
-
A user logged in with their
account access code and tried
to send data when no e-mail
address is specified for that
account.
Register an e-mail address for
the account that is logged in.
p. 13-19
The settings necessary for the
device are not registered.
Specify the necessary
network settings.
p. 3-1
The LAN cable is damaged. Replace the LAN cable. -
Other causes Touch the [Com.] button on
the Job List screen to check
the details of the transmission
error, and then refer to the
table of error codes.
p. 8-40,
p. 15-3
Transmission
is possible, but
the image
cannot be
outputted at
the recipient’s
terminal or
computer.
The recipient’s terminal is not
able to handle the sent image.
Change the size, resolution
and coding method so that
they are supported by the
recipient’s terminal, and then
try sending the data again.
p. 3-13
The document text was not
inserted when the data was
sent.
With some e-mail
applications, if an e-mail is
received containing no text
and only an attached file, it
may not be possible to open
the attached file. Therefore,
text should be inserted into the
document that is sent.
p. 8-37
An interruption
in the
transmission
was specified,
but the
transmission
was not
interrupted.
It takes some time to interrupt
an Internet fax transmission.
Wait until the transmission is
interrupted.
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