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Service Guide OJ2010
Chapter 4 Failure and Repair Analysis
4.2.03 Reporting Methods
Okilink II
You may use Okilink II to report your findings. Refer to the Course Administration section of this Service
Handbook or the Service Center Reference Guide for information on using Okilink II.
Course Critique
Use the Course Critique to report any problems you find as you are completing the self-paced training.
Fax Number
If you wish to fax your response, please use the numbers listed in the Course Administration section of
this Service Handbook or the Service Center Reference Guide.
Mailing Address
If you respond by mail, please use the appropriate address listed in the Course Administration section of
this Service Handbook or the Service Center Reference Guide.
Information Provided
Please provide the following information when reporting problems.
Okidata Dealer Number (if assigned)
Technician's Name
Company Name
Company's Address (Street, City, State/Province, ZIP / Postal Code, Country)
Telephone and Fax Numbers (with area / country access codes)
Product Name
Units Serial Number
Firmware Revision Level
Description of Problem
Document Name (with page number or procedure) with error or problem.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)