Filter
Top Products
WR3000 4-Port Wireless DSL/Cable Router
®
164
Problems with the Ethernet Interface - Troubleshooting the Ethernet Interface
PROBLEM
PROBLEM
CORRECTIVE ACTION
CORRECTIVE ACTION
I cannot access
the WR3000
Wireless Router
from the Ethernet
If all of the
If all of the
LAN
LEDs on the front panel are off, check the Ethernet cable connection
LEDs on the front panel are off, check the Ethernet cable connection
between your WR3000 Wireless Router and the computer connected to the
LAN
port.
Check for faulty Ethernet cables. Make sure the computer’s Ethernet adapter is
installed and working properly.
Verify that the IP addresses and the subnet masks of the WR3000 Wireless Router
and the computer are on the same subnet.
I cannot ping any
computer on the
LAN.
If all of the
If all of the
LAN
LEDs on the front panel are off, check the Ethernet cable connection
LEDs on the front panel are off, check the Ethernet cable connection
between your WR3000 Wireless Router and the computer connected to the
LAN
port.
Verify that the IP addresses and the subnet masks of the WR3000 Wireless Router
Verify that the IP addresses and the subnet masks of the WR3000 Wireless Router
and the computers are on the same subnet.
Problems with the WAN Interface - Troubleshooting the WAN Interface
PROBLEM
PROBLEM
CORRECTIVE ACTION
CORRECTIVE ACTION
I cannot get a WAN IP
address from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication may be
The ISP provides the WAN IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPTP encapsulation only. Make
sure that you have entered the correct
Service Type, User Name
and
Password
(be
sure to use the correct casing). Refer to the
WAN Screens
chapter (Web Confi guration
Utility) or the
Internet Access
chapter (SMT).
Clone the MAC address from your computer on the LAN as the WR3000 Wireless
Clone the MAC address from your computer on the LAN as the WR3000 Wireless
Router’s WAN MAC address. Refer to the
WAN Screens
chapter (Web Confi guration
Utility) or the
General and WAN Setup
chapter (SMT). It is recommended that you
clone your computer’s MAC address, even if your ISP presently does not require MAC
address authentication.
Confi gure your computer’s name as the WR3000 Wireless Router’s system name.
Refer to the
Wizard Setup
chapter (Web Confi guration Utility) or the
General and WAN
Setup
chapter (SMT).