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Service · Error Messages and Possible Causes 79
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Error Messages and Possible Causes
General Error Messages Possible Cause(s)
INSERT PAPER
Paper must be inserted into the manual paper feed (see
also chapter Load Paper into the Manual Paper Feed, page
28).
MEMORY FULL
Fax memory full! If the fax memory is full, no fax messag-
es can be received. Print the stored fax messages so that
the device is ready to receive again.
REMOVE PAPER
A document jam has occurred: Remove all documents
from the document feeder. Remove the document jam
(also see chapter Fixing a Document Jam, page 74).
PAPER JAM
A paper jam occured: Check all the following three ar-
eas for jammed paper: Paper tray/paper feed, print unit
and fuser unit (see also chapter Fixing a Paper Jam, page
71).
Clear the paper jam. Press o after the problem has been
rectified to continue the print job. Press j to suppress
the error message.
WRONG PAPER
PAPER SIZE
Problem with the paper format inserted. Make sure that
you are using the proper paper format. Repeat the print
job or copy process.
There is no paper in the paper tray or the paper is not
loaded correctly. Check the paper tray.
TONER LOW
The toner cartridge is almost empty and must be re-
placed soon. Use only original consumable materials.
TONER EMPTY
NON GENUINE
TONER
NOT INSTALLED
TONER
Problems with the toner cartridge: Toner cartridge
empty, damaged, incorrect or no toner cartridge in de-
vice. Check the toner cartridge (see also chapter Chang-
ing Toner Cartridge, page 69).
The toner cartridge is empty and must be replaced. Use
only original consumable materials.
DEFECT TONER
The toner cartridge is not inserted correctly or can not
be detected. Remove the toner cartridge from the de-
vice and insert the toner cartridge again. If the error oc-
curs again, the toner cartridge is damaged and must be
replaced (see chapter Changing the Toner Cartridge, page
69). Use only original consumable materials.
PRINT JOB ERROR
Error when printing or copying. Print job is aborted. Re-
peat the print job or copy process.
COOLING PRINTER
There could be a small pause after printing several pages.
The device continues printing automatically.
PRINTER SYSTEM ERROR
FUSER UNIT
ERROR
PAPER FEEDER ERROR
LED ERROR
SCANNER ERROR
ROLLER DIRTY
Device error! Use the quick help (see also chapter Power
Cycling, page 76). If the problem repeats, please contact
our technical customer service or your retailer.