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Service · Error Messages and Possible Causes 81
EN
Disconnected
Can't communicate
Subscriber has stopped
Check called number
The transmission process was interrupted. Repeat the
transmission process.
Call the number and check whether the number is a fax
number and whether the connected fax device is ready
to receive (whistling tone or silence). Press FAX or o
to send the message manually.
Ask the recipient whether the device is ready to receive.
Repeat the transmission process with a lower transmis-
sion speed (see also chapter Reducing Transmission Speed,
page 61).
Transmission failed Fax Transmission: Repeat the transmission process.
Call the number and check whether the number is a fax
number and whether the connected fax device is ready
to receive (whistling tone or silence). Press FAX or o
to send the message manually.
Ask the recipient whether the device is ready to receive.
Fax Reception: Fax reception was interrupted. Ask
the sender to send the fax message again.
Voice contact Call the number and check whether the number is a fax
number and whether the connected fax device is ready
to receive (whistling tone or silence). Press FAX or o
to send the message manually.
QUALITY It is possible the error occurred because the recipient’s
number does not support the Error Correction Mode.
Fax Transmission: The fax message sent was not re-
ceived properly. Ask the recipient whether the transmis-
sion process needs to be repeated.
Fax Reception: If the received fax message is illegible,
ask the sender to send the fax message again.
Memory full Fax memory full! If the fax memory is full, no fax messag-
es can be received. Print the stored fax messages so that
the device is ready to receive again.
Internal error An error has occurred during printing of the received
fax message.
Check whether the device cover is open.
Check whether the paper supply is empty (see also
chapter Insert Paper into the Paper Tray, page 26).
Check whether cartridge is empty (see also chapter Dis-
playing the Toner Level, page 68 and Changing the Toner
Cartridge, page 69).
Check to see whether a paper jam has occurred (see
also chapter Fixing a Paper Jam, page 71).
Received document error The received fax message is possibly incomplete Ask the
sender to check the length of the fax message. It is pos-
sible the message is too long to be able to transmit in full.
No document to be polled In selected devices, no documents lay ready which could
be retrieved. Perhaps the sender’s device is not ready or
the document is no longer available.
Error Messages on the Transmission Report Possible Cause(s)