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10-2 SV61162 Rev. C
10 • Troubleshooting
How to
Troubleshoot
Your Mailing
System
Envelope Sealing Problems
Possible Causes Solution
Envelope(s)
not sealing, or
not sealing
properly
No E-Z Seal® Sealing Solution in
the bottle, or bottle is placed
incorrectly.
Remove the E-Z Seal® solution bottle
and refill or reposition the bottle.
Refer to E-Z Seal® Maintenance section
in Chapter 9 of this guide.
Moistener brush is dirty or worn. Replace or clean the moistener brush.
Refer to the Cleaning or Replacing the
Moistener Brush section in Chapter 9 of
this guide.
Envelopes are not positioned on
the feed deck correctly, or side
guide is out too far.
Place the envelopes with the flaps down
and against the rear wall.
Make sure the envelopes are pushed far
enough so that they cover the feed sensor
on the rear wall.
Adjust the side guide so it is close to, but
not touching, the bottom edge of the enve-
lope stack.
Be sure and leave a slight clearance
between the side guide and envelopes
(about 1/16 inch clearance).
This chapter contains a list of problems you may encounter while using
your DM Series™ System.
Review the problems and if you are unable to find a solution, call the Help
Desk or you can schedule a request for service at our web site. Refer to
the Pitney Bowes Contact Information List at the front of this guide for the
phone number of the Help Desk and the web site addresses.
Feed sensor
Side guide