Filter
Top Products
SV61162 Rev. C 10-9
DM800™ Series Digital Mailing System Operating Guide
Printing Problems
Possible Causes Solution
No postage is
printing
The Postage Mode is set to Seal
Only.
From the IntelliLink® Control Center,
press the Mode key and select the appro-
priate postage mode option displayed on
the screen.
Refer to the Selecting the Postage Mode
section in Chapter 4 in this guide.
Postal Inspection is required. Your
mailing system performs an auto-
matic postal inspection every time
you do a refill. If you have not done
a refill in the last 120 days, you will
not be able to print postage.
Add postage. If you do not need to add
postage at this time, simply log onto the
Pitney Bowes Data Center and check for
updates. The system will automatically
perform a meter inspection.
Your postal rate or special service
requires a ZIP Code or Zone.
Enter the ZIP Code or Zone. Refer to the
Entering ZIP Codes and Zones
section in
Chapter 4 in this guide.
Meter imprint
is out of align-
ment
Envelope is skewing on the feed
deck.
Adjust the thickness adjustment knob to
correspond to the envelope thickness.
For thicker pieces of mail (3/8” to 5/8”), or
mail containing several inserts, use the
thick mail setting. For mail containing only
single inserts, or for postcards, use the
normal mail setting.
Normal mail setting
Thick mail setting
Position the side guide close to but not
touching the envelope.