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10-8 SV61162 Rev. C
10 • Troubleshooting
Tape Feeding Problems
Possible Causes Solution
Tape jamming
in the feeder
Adhesive is left on the leading edge
of the new tape roll, or the leading
edge of the tape is rolled or folded
under the tape roller.
1. Lift the feed cover.
2. Select Unload Tape
from the screen.
3. The system backs the tape out of the
tape slot.
If the system fails to back the tape out
of the slot, gently pull the tape out of
the slot.
4. Cut off the portion of the tape that is
rolled over or crimped. Make sure the
leading edge of the tape is completely
covered with the protective backing
and that you have a clean, straight cut.
5. Put the tape back in so that it feeds
from the bottom of the roll to the right.
The protective backing on the tape
should be facing down.
Pull about 10 inches of tape from the
end of the roll up toward the cover and
then loop it down into the slot. Feed
the tape back into the tape slot (feed
tape from the bottom of the roll).
6. From the “Out of Tape” screen, select
Press Tape to feed tape
to feed the
tape through the machine. The ma-
chine automatically cuts off the excess
tape.
7. Close the feed cover.
8. If this problem continues, call the Help
desk. Refer to the Pitney Bowes Con-
tact Information List in this guide.