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SV61162 Rev. C 10-5
DM800™ Series Digital Mailing System Operating Guide
Envelope Feeding Problems
Possible Causes Solution
Envelope(s)
getting
jammed
You are using envelopes that
have dimensions that are
outside the acceptable range.
Refer to the Mailing Materials section in Appen-
dix C, in this guide for the acceptable envelope
dimensions.
To clear a jam in the Feed deck:
1. Lift the feeder cover.
2. Pull up on the top release jam lever.
3. Lift up the lower release lever.
4. Remove the envelope.
5. Depending on how badly the envelope is
damaged, you may need to replace it.
6. Make sure the feed deck is clear and the
jam release levers are down.
7. To continue processing mail, close the cover
and select Start to continue from the display.
Top release jam lever
Lower release lever