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10-4 SV61162 Rev. C
10 • Troubleshooting
Envelope Feeding Problems
Possible Causes Solution
More than one
envelope is
feeding
Too many envelopes are on the
feed deck; envelopes are not
stacked properly on the feed deck.
Remove some of the envelopes and test
with a smaller stack.
Slant the envelopes slightly to the left
(shingled).
Feeder adjustment setting is incor-
rect.
OR
Envelopes are too thick or thin for
the feeder adjustment setting.
Adjust the thickness adjustment knob to
correspond to the envelope thickness.
For thicker pieces of mail (3/8” to 5/8”), or
mail containing several inserts, use the
thick mail setting. For mail containing only
single inserts, or for postcards, use the
normal mail setting.
Normal mail setting
Thick mail setting
Trying to feed presealed
envelopes with the seal mode set
to sealer on.
Press the Seal key from the control center
and select Sealer off.
Envelopes shingled to the left