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10-6 SV61162 Rev. C
10 • Troubleshooting
Envelope Feeding Problems
Possible Causes Solution
Envelope(s)
getting
jammed
continued
You are using envelopes that
have dimensions that are
outside the acceptable range.
To clear a jam in the WOW™ deck:
1. Lift the WOW™ cover.
2. Pull the WOW™ transport jam release lever
to the left.
3. Remove the envelope.
5. Depending on how badly the envelope is
damaged, you may need to replace it.
6. Make sure the WOW™ deck is clear and the
jam release lever is down.
7. To continue processing mail, close the cover
and select Start to continue from the display.
WOW™ transport jam
release lever