Filter
Top Products
113 _Troubleshooting
The machine
does not print.
(Continued)
The document size
is so big that the
hard disk space of
the computer is not
enough to access
the print job.
Get more hard disk space
and print the document
again.
The machine
selects print
materials from
the wrong paper
source.
The paper option
that was selected in
the printer properties
may be incorrect.
For many software
applications, the paper
source selection is found
under the Paper
tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.
A print job is
extremely slow.
The job may be very
complex.
Reduce the complexity of the
page or try adjusting the print
quality settings.
Half the page is
blank.
The page orientation
setting may be
incorrect.
Change the page orientation
in your application. See the
printer driver help screen.
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
The wrong printer
driver was selected.
Check the application’s
printer selection menu to
ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from
another application.
The operating
system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
CONDITION
POSSIBLE CAUSE
SUGGESTED SOLUTIONS
Pages print, but
they are blank.
The toner cartridge
is defective or out of
toner.
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
The file may have
blank pages.
Check the file to ensure that
it does not contain blank
pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service
representative.
The printer does
not print PDF file
correctly. Some
parts of
graphics, text, or
illustrations are
missing.
Incompatibility
between the PDF
file and the Acrobat
products.
Printing the PDF file as an
image may enable the file to
print. Turn on
Print As Image
from the Acrobat printing
options.
It will take longer to
print when you print a
PDF file as an image.
Your machine
has an odd smell
during initial
use.
The oil used to
protect the fuser is
evaporating.
After printing about 100 color
pages, there will be no more
smell. It is a temporary issue.
The print quality
of photos is not
good. Images
are not clear.
The resolution of the
photo is very low.
Reduce the photo size. If you
increase the photo size in the
software application, the
resolution will be reduced.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
If you are under the
DOS environment,
the font setting for
your machine may
be set incorrectly.
Suggested solutions: Change
the language setting. (See
"Changing the display
language" on page 29.)
Before printing,
the machine
emits vapor near
the output tray.
Using damp paper
can cause vapor
during printing.
This is not a problem. Just
keep printing.
CONDITION
POSSIBLE CAUSE
SUGGESTED SOLUTIONS