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Troubleshooting_ 118
Common Windows problems
To receive a printed or screen-displayed message when PostScript
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
PROBLEM
POSSIBLE
CAUSE
SOLUTION
PostScript file
cannot be
printed.
The PostScript
driver may not be
installed correctly.
• Install the PostScript
driver, referring to
Software section.
• Print a configuration page
and verify that the PS
version is available for
printing.
• If the problem persists,
contact a service
representative.
“Limit Check
Error” message
appears.
The print job was
too complex.
You might need to reduce the
complexity of the page or
install more memory.
A PostScript
error page prints.
The print job may
not be PostScript.
Make sure that the print job is
a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to be
sent to the machine.
The optional tray
is not selected in
the driver.
The printer driver
has not been
configured to
recognize the
optional tray.
Open the PostScript driver
properties, select the
Device
Settings
tab, and set the
Tray
option of the
Installable
Options
section to
Installed
.
The machine
does not staple
correctly when
printing more
than one copy
from Acrobat
Reader with a
collate option.
(only in Window/
Macintosh)
It might take
longer to print
when you print a
PDF file as an
image.
Try to print with the latest
Adobe Reader program or
print with turning on "Print as
Image" option from Acrobat
printing options. It might take
longer to print when you print
a PDF file as an image.
The machine
does not staple
correctly when
printing more
than one copy
with a collate
option. (only in
Linux)
Turning off
collation options
on applications
(including CUPS
pstops collation
option) may solve
this problem.
If you want to use the
collation option, go to printer
driver’s advanced option and
turn the collation on.
CONDITION SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred.” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Refer to Microsoft Windows User’s Guide that came with your
computer for further information on Windows error messages.