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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures
If the diagnostics program cannot detect an error, the problem may be intermittent. The Test
program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error(s), then perform the appropriate
troubleshooting procedures as follows:
1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-
ROM test, printer test, Async test, expansion test, real timer test or
Sound/Modem/LAN test, perform the System Board Troubleshooting Procedures in
Section 2.4.
2. If an error is detected on the floppy disk test, perform the FDD Troubleshooting
Procedures in Section 2.5.
3. If an error is detected on the hard disk test, perform the HDD Troubleshooting
Procedures in Section 2.6.
4. If an error is detected on the keyboard test, perform the Keyboard Troubleshooting
Procedures in Section 2.7.
5. If an error is detected on the display test, perform the Display Troubleshooting
Procedures in Section 2.8.
Satellite A10/TECRA A1/Satellite Pro A10 Maintenance Manual (960-445) 2-5