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PROBLEM: Fax/Modem will not send or receive data.
ACTIONS:
• Check to be sure that the phone line is plugged into the modem jack.
• Check to be certain that the phones are working.
• If your WinBook notebook has an internal modem, open the Control
Panel and double-click on the modem icon. Select the proper modem
and click on the Properties button to check the settings for modem. If the
settings look correct, click on the Diagnostics tab. Select the COM port
that has your modem listed next to it and click on “More Info”. If the
modem is not working properly, contact Technical Support for assistance.
• If the modem is a PCMCIA modem, check the PCMCIA properties
window (the PCMCIA icon in the Control Panel) to see if the card is
being recognized by the system. If not, try removing and reinserting the
card. Chapter Five for more information about using PCMCIA cards.)
Note: If you receive a message saying “port already open”, you should
contact Technical Support.
• Make sure other communications programs have been properly shut
down and have released the communications line.
• Reboot the system to reinitialize modem.
PROBLEM: Fax does not automatically receive incoming faxes.
ACTIONS:
• Check software to be certain that the auto receive option is enabled.
8.18
Series
User’s Manual
X Manual WinME w/photos 2/01/01 3/19/01 4:24 PM Page 156