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Prestige 782R G.SHDSL Router
Troubleshooting 12-1
Chapter 12
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
Table 12-1 Problems Starting the Prestige
PROBLEM CORRECTIVE ACTION
No LEDs are on when the
Prestige is turned on.
Check the connection between the adapter and the Prestige.
If error persists, it may be a hardware problem. Contact technical support.
1. Check to see if the Prestige is connected to your computer’s serial port.
VT100 terminal emulation.
9600 bps is the Prestige factory default speed. Try
other speeds in case it has been changed.
Cannot access the Prestige
via the console port.
2. Check to see if the
communications
program is configured
correctly. It should be
configured as follows:
No parity, 8 Data bits, 1 Stop bit, No Flow Control.
Table 12-2 Problems connecting with the WAN or Remote Node/ISP
PROBLEM CORRECTIVE ACTION
Cannot initialize the
PVC connection.
Verify the xDSL port/wall jack cable connection. The xDSL LED should be on. If
not, verify in Menu 24.1 that the Line Status is Down. Wait 10 minutes until the
PVC synchronizes and the field reads Up. If the field does not eventually read Up,
verify in Menu 2 that Service Type (Client or Server) and Transfer Rate are the
same as the peer. If problems persist, check with the telephone company, ISP
and/or the peer router (in a LAN-to-LAN application).
Cannot connect to a
remote node or ISP.
Check Menu 4 or Menu 11.1 to verify the Encapsulation for the remote node.
Table 12-3 Problems connecting with the LAN
PROBLEM CORRECTIVE ACTION
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a
station connected. If it is off, check the cables between your Prestige and the station.
Cannot ping
any station on
the LAN.
Verify that the Prestige and workstations share the same IP address and subnet mask.