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Canon MultiPASS C50 Hardware Manual ENGLISH
8-17Chapter 8 Troubleshooting
Problem Possible cause Solution
Received faxes are blotched
or uneven
The telephone lines may be in
poor condition, or you may
have a bad connection.
Use ECM receiving to try
eliminate such problems.
However, if the telephone lines
are in poor condition, you may
need to have the fax sent again.
The sending fax machine may
not be functioning properly.
The sending fax machine usually
determines the fax’s quality. Call
the sender and have them make
sure the top cover and scanning
glass on their fax machine are
clean.
Errors occur frequently while
receiving
The telephone lines may be in
poor condition, or you may
have a bad connection.
Lower the speed at which the
unit receives faxes in the Speed
setting in the Receive Fax tab.
See the MultiPASS Desktop
Manager User’s Guide.
Telephone Problems
Problem Possible cause Solution
The MultiPASS C50 cannot
dial
The telephone line may not
be connected properly.
Make sure the telephone line is
securely connected to the
MultiPASS C50. See page 2-16.
The MultiPASS C50 may not
be set for the type of
telephone line you have
(pulse/tone).
Make sure the MultiPASS C50 is
set for the type of phone line you
have. See page 2-58. (If you are
not sure what type of line you
have, contact your local
telephone company.)
The phone disconnects while
you are talking on the line
The MultiPASS C50 may not
be plugged in properly.
Make sure the MultiPASS C50 is
correctly plugged into a wall
outlet.