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Canon MultiPASS C50 Hardware Manual ENGLISH
8-23Chapter 8 Troubleshooting
Problem Possible cause Solution
Printout does not match
paper size
Paper may not be loaded and
aligned correctly in the sheet
feeder.
Make sure the paper is loaded
and aligned correctly. See
page 2-45.
The application’s page size
and margin settings may be
incorrect.
Make sure the paper size and
margin set in your application are
correct for the paper in the sheet
feeder. See your application’s
documentation for setting the
paper size.
The selected printer driver
may be incorrect.
Make sure you select the
MultiPASS C50 Printer Driver.
See the MultiPASS Desktop
Manager User’s Guide.
If the print head prints on the platen, clean the ink off the platen by launching
Notepad and setting the application to print 2 or 3 blank sheets of paper.
The printout curls Your pages may include a
large amount of ink.
Remove the printout as soon as it
exits the MultiPASS C50 and let
it dry, then roll it in the direction
opposite of the curl.