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Canon MultiPASS C50 Hardware Manual ENGLISH
8-30 Chapter 8Troubleshooting
Error Codes, Messages, and Solutions
This table lists the error messages that appear in the MultiPASS C50’s LCD
display and the corresponding error codes that appear in activity reports, and
tells what to do for each.
Message Error Code Cause Action
AUTO REDIAL – The receiving fax
machine was busy and
the MultiPASS C50 is
waiting to redial.
–
BUSY/NO SIGNAL #005/018 The telephone number
you dialled is busy.
Try sending the document
again later.
The other party’s fax
machine is not working
properly.
Contact the other party
and have them check their
fax machine.
The other party is not
using a G3 fax machine.
Contact the other party
and have them send or
receive the document using
a G3 machine.
The telephone line type
setting on your
MultiPASS C50 is
incorrect.
Set your MultiPASS C50
for your telephone line
(tone or pulse).
The receiving fax
machine did not answer
within 55 seconds.
Contact the other party
and have them check their
fax machine. You can also
try to send the document
manually. For an overseas
call, add pauses to the
registered number.
CALLING – The MultiPASS C50 is
dialling the receiving
fax machine.
If you want to cancel the
transmission, press the
(STOP) button.
CARTRIDGE JAMMED – The cartridge is
jammed.
Open the printer cover,
check for any jammed
paper in the unit, and
remove if necessary. Do
not try to manually move
or stop the cartridge
holder.