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Canon MultiPASS C50 Hardware Manual ENGLISH
8-29Chapter 8 Troubleshooting
General Problems
Problem Possible cause Solution
The MultiPASS C50 has no
power
The power cord may not be
securely plugged into the unit.
Make sure the power cord is
plugged securely into the unit
and into a wall outlet.
If the power cord is connected to
a power strip, make sure the strip
is connected to an outlet and
turned on.
The power cord may not be
supplying power.
Check the power cord by
substituting another, or by using
a voltameter to test it for
continuity.
The MultiPASS C50 will not
print reports
The MultiPASS C50 may have
a BC-21/21e Colour BJ
cartridge installed, and its
black ink tank may be empty.
Replace the empty ink tank. See
page 9-17.
Nothing appears in the LCD
display
The MultiPASS C50 may not
be receiving power.
Check the plug and be sure it is
firmly plugged into the power
connector and the wall outlet.
If the display remains blank,
unplug the MultiPASS C50, wait
five seconds, then plug it in again.
If the display still remains blank,
call your local authorised Canon
dealer or the Canon help line.