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Installation Guide for Cisco Unity Release 5.x with IBM Lotus Domino (Without Failover)
OL-13599-01
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity
Part 5: Customizing the Cisco Unity Conversation
28. If the system is using AMIS Networking: Set up AMIS Networking. Refer to the “AMIS Networking”
chapter of the Networking Guide for Cisco
Unity Release 5.x at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
29. If the system is using VPIM Networking: Set up VPIM Networking. Refer to the “VPIM
Networking” chapter of the Networking Guide for Cisco
Unity Release 5.x at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
30. If the system is using Bridge Networking: Install the Cisco Unity Bridge server. Refer to the
“Overview of Mandatory Tasks for Installing the Cisco
Unity Bridge” chapter of the applicable
Installation Guide for Cisco
Unity Bridge at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
31. If the system is using Bridge Networking: Set up Cisco Unity and the Bridge for networking. Refer
to the “Setting Up Cisco
Unity and the Bridge for Networking” chapter of the applicable Networking
Guide for Cisco
Unity Bridge at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.
Part 5: Customizing the Cisco Unity Conversation
32. When callers access Cisco Unity by phone, they hear a set of prerecorded instructions and options
known as the Cisco
Unity conversation (also know as the TUI, or telephone user interface). You can
customize the conversations that subscribers and unidentified callers hear in several ways.
For example, you may want to change how Cisco Unity handles messages that are interrupted by
disconnected calls, specify that Cisco
Unity prompts subscribers to record first and then address
when they send messages, offer “Easy” Sign-In and system transfers, or specify that Cisco
Unity
plays additional caller information when subscribers play messages.
You may also want to set up the Cisco Unity Greetings Administrator or the Cisco Unity Broadcast
Message Administrator for system administrators to use.
Refer to the “Cisco Unity Conversation Overview” chapter of the System Administration Guide for
Cisco
Unity Release 5.x at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html for
details on these and other conversation customizations.
Part 6: Backing Up Cisco Unity
33. Back up Cisco Unity. Refer to the “About Backing Up a Cisco Unity System” chapter of the
Maintenance Guide for Cisco
Unity Release 5.x at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.
Part 7: Training
34. Train subscribers, operators, and support desk personnel to use Cisco Unity. Refer to the
“Subscriber Orientation” chapter of the System Administration Guide for Cisco
Unity Release 5.x at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.