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Troubleshooting 9-7
I am looking for a topic on t he
context sensitive online help
in the PowerVault NAS
Manager, but it says No
Topic Available.
Some sections of the
PowerVault NAS Manager do
not have context sensitive
help.
For information relating to a
specific function, see the
Windows Powered Help,
which is available by clicking
Windows Powered Help on
the Advanced Administration
Menu that is available through
Terminal Services, or see the
appropriate section in this
Administrator’s Guide.
I cannot see my persistent
images.
Persistent images reside in the
ActiveArchive directory, which
is a hidden folder.
Configure your system to view
hidden files and folders.
I cannot take persistent
images of my file system.
The cache file is still being
created.
Wait until the cache file is
created and then attempt to
take the persistent image
again. To confirm that the
persistent image cache file has
been created, check the Status
Area of the ActiveArchive
section of the PowerVault NAS
Manager.
I cannot take persistent
images of my file system.
The cache file is full. Delete one or more persistent
images until sufficient space is
free in the cache file to create
the additional persistent
images.
I cannot take a persistent
image of my C: drive.
A persistent image cannot be
taken of the C: drive.
Taking a persistent image of
the C: drive is not supported.
I notice that the date and time
for the ActiveArchive directory
changes every time I reboot
my NAS appliance.
The ActiveArchive directory
date and time are reset at each
reboot. The new dates and
times do not mean that the
dates and times of your
persistent images have been
altered.
Take no action. This is the
normal functionality of Dell
ActiveArchive.
Table 9-1. Troubleshooting Issues
Issue Possible cause Resolution