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9-8 Troubleshooting
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I have deleted a persistent
image, but when the
Persistent Images page
redisplays I can still see the
persistent image. If I try to
delete it again, I get a blank
page.
In some environments, the
Persistent Images page in the
PowerVault NAS Manager
refreshes too quickly.
Wait a few seconds and refresh
the page. You should see that
the persistent image you
deleted is no longer listed.
I tried to clear the FTP log or
the Web (HTTP) Shares log
in the Maintenance section of
the PowerVault NAS Manager,
but I received an error
message and the log was not
cleared.
These logs are currently locked
by the NAS appliance for the
FTP service and to support
the PowerVault NAS Manager.
These logs cannot be cleared
in the PowerVault NAS
Manager.
Connect to the NAS appliance
using Terminal Services and
clear these logs using MMC.
You can access MMC by
clicking Computer
Management on the
Advanced Administration
Menu, which is available
through Terminal Services.
While viewing the properties
of a user, I selected the
General tab. The fields for
this user are now all blank.
You were already in the
General area and the page did
not refresh properly.
Select Cancel or click Back of
your browser. Next, reselect
the user for whom you wanted
to view properties.
While updating client access
to an NFS share, the option to
select No Access is displayed,
but the option to select Root
is not.
Only the All Machines
category options are displayed
during this update.
Add the appropriate clients
and select OK. After you have
added the client, navigate
back to the NFS tab for this
share and select the correct
options for the individual
Client Machines.
From a Macintosh client, I
cannot connect to the
administration part of the
PowerVault NAS Manager
using the Administer This
Appliance link on the HTTP
Shares page of the PowerVault
NAS Manager.
The internally generated
certificate is not supported by
Internet Explorer for
Macintosh.
You can administer the NAS
appliance using the address
HTTP://<servername>:1278;
however, this is a nonsecure
link.
Table 9-1. Troubleshooting Issues
Issue Possible cause Resolution