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MIL-3000FTX Series of FastPort Print Servers I-1
Appendix I
Technical Support Services
I.1 WWW and FTP Sites
Digi LAN division provides on-line technical support via WWW and our
FTP site. On-line access provides product information, firmware updates,
release notes, etc. To access:
• WWW=http://www.dgii.com
• FTP=ftp://ftp.milan.com (206.40.59.2)
I.2 Contacting Technical Support
• By Phone: 408/744-2751
• By Fax: 408/744-2771
• By email: sun-tech@dgii.com
I.3 Expediting Technical Support Service
For faster service when calling technical support:
• Be in a position where the system and FastPort is accessible
• Know the type and versions of software you are using
• Know your hardware specs. (e.g., memory and disk space)
• Note any and all error messages
• Be specific about the problem(s)
I.4 Returning Procedures
1. Call technical support at 408/744-2751
2. Technical support engineers work with users to find the problem.